Cookie policy

This Website, available via the domain names www.herbavita.nl, www.herbavita.fr, www.herbavita.be or www.herbavita.eu, uses cookies. Cookies are small text files that are saved on the hard drive of a device and contain certain information and sometimes personal data. Social media plugins are small software pieces that are developed and delivered by social media service providers (for example Facebook, LinkedIn, Google, YouTube, Pinterest, Instagram and Twitter), that integrate social media when they are integrated on the Websites.

This Cookie policy regulates the use of cookies and social media plugins on our Website and explains why and how we collect data via cookies.

Apart from cookies also other personal data can be processed via our Website. This might be the case when you contact us. If you want general information concerning the way we process your personal data, you can consult our general Privacy policy.

By continuing to use the Websites after you have been informed by the cookie banner concerning the use of cookies and social media plugins, you recognize that you have read this Cookie policy carefully and that you unreservedly accept it.

  1. GENERAL
    1. Your personal data are processed by Herbavita BVBA (after this “Herbavita, “we”, “our”), with its registered office at Avelgemstraat 17, 9690 Kluisbergen, and registered in the Belgian Legal Entities Register under number 0412.058.257.
    2. We are the controller of the personal data that are processed via the cookies on our Website. You can contact us using the email address privacy@herbavita.eu
    3. The terms in this Cookie policy that start with a capital are explicitly defined in order that these would have the same meaning each time.
    4. We have reserved the right to alter this Cookie policy from time to time. In the event of changes, we will ask your agreement once more via the cookie banner that will appear again on your first visit of our website after the changes. If you click “agree”, you are supposed to accept all changes entirely.
  2. COOKIES
    1. You can avoid the appearance of cookies by configuring your browser as such. After this you can find the directives how you can do this Disagreement of the cookies by visiting the Website may, however, cause that certain or all the functionalities of the Website do not (longer) work.
    2. When you agree that cookies are placed by visiting our Website, personal data can be collected and processed by these cookies. Most data that are collected by using cookies, make it possible to identify you and we use this information to better understand how you and other visitors use our Website. To this end, we can improve our Website so that we can provide you a more pleasant visit.
    3. We are aware of the use of the following cookies on our website:
      Name Type Objective Retention time
      PHPSESSID session cookie
      • contains a simple message to inform the user of mistakes when completing a form or to thank the user after completion of the form.
      • contains connection data with an encryption code. In that way, the user stays logged in and must not log back in after every session.
      Until the browser is closed.
      sessieIDHV session cookie
      • saves the shopping cart
      1 week
      Google Analytics cookies, including:
      • _ga
      • _gat
      • _gid
      • __utma
      analytical and statistical cookies We use Google Analytics Cookies to determine the way visitors use our Website. That enables us to improve our Website and service. The cookies process the data anonymously, including the number of visitors of our website, the locations where our Website has been consulted and the viewed pages.

      You can find more information on the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?csw=1.
      • _ga: 2 years
      • _gid: 1 days
      • _gat > 1 minute
      • __utma > 2 years
      Other cookies or social media plugins Facebook (a third party) Refers the user automatically to the facebook page of Herbavita.  
    4. You may withdraw your consent for our use of cookies at any time. You can do this by deleting the cookies that are installed on your device. Above in the browser instructions you can find more information how to do this.
  3. PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA AND LEGAL GROUNDS ON WHICH THIS HAPPENS

    We always collect your personal data in function of a specific objective that is justified on the basis of a legal ground.
    Objective Legal ground
    We process your personal data to enable statistical analyses in order to improve our Website, advertisements, products and services and to develop new products and services. 
This processing activity is based on your consent if you accept the cookies.
    We can process your personal data to protect our legitimate interests or those of our partners or third party, when your use of the Website can be considered as (a) an infringement of this Cookie policy or another intellectual property of any other right of a third party, (b) is a threat for the safety or integrity of our website or in regard to us or in regard to the systems of our partners, subcontractors due to viruses, Trojan horses, spyware, malware or other types of malicious cypher, or (c) when your use of the website is in any way hatred, discriminating, obscene, racist, illegal or improper in a different way. This processing activity is based on our legitimate interest.
    We process your personal data to comply with legal obligations or any reasonable request of the competent authority, including the Data protection authority.

    On our own initiative, your personal data can be sent to the police or judicial authorities as proof or if there is a justified presumption that you have committed a delict or crime by using our Website.
    This processing activity is necessary for the strict compliance with the legal obligations on us.
  4. WITH WHO WE SHARE YOUR PERSONAL DATA
    1. We trust on external processors to be able to offer you the Website and to process the personal data on our instructions. These external processors may only process your personal data in our name and on our explicit written request.
    2. We guaranty that all our external parties are selected carefully and are obliged to protect the safety and integrity of your personal data.
    3. We do not send your personal data, in a clearly identifiable way, to another third party than the one mentioned in article 4.1 and 4.2, without your explicit consent for such a transfer. However, it is possible that we transmit anonymous data to other organisations that use these data to improve our services and products, as well as to adjust our marketing and offer of our services and products.
  5. LOCATION AND TRANSFER
    1. In principle, we process your personal data within the European Economic Area (EEA). It is possible that we transmit your personal data to an organisation outside the EEA in the context of the purposes of the processing mentioned in article 3. If your personal data are transmitted to organisations outside the EEA, the appropriate precautions shall be taken to guarantee the safety of this transfer. These precautions consist of:
      • the fact that the country where the receiver of the data is located, is in possession of legislation that provides equal protection as offered within the EEA;
      • an agreement between us and the entity outside the EEA that includes the Model Clauses of the European Commission’s decision 2004/915/CE or 2010/87/EU, as appropriate.
    2. We can transmit anonymous and/or aggregated data to organisations outside the EEA. If such a transfer takes place, we assure you that precautions are taken to guarantee the security and integrity of the data and that respect your rights in this context.
  6. QUALITY GUARANTEES
    1. We are doing our utmost to only process your personal data in the context of the objectives described in article 3 of this Cookie policy.
    2. Your personal data are processed as long as needed to achieve the objectives mentioned in article 3 of this Cookie policy, or until you cancel your consent on the use of your personal data. Hereby, you should take into account that withdrawal of your consent can cause that you may no longer be able to use the complete or a part of the website. We de-identify your personal data if it is no longer needed for the objectives mentioned in article 3, except:
      • If there is an essential importance for us or for another third party to keep your personal data identifiable;
      • If there is a legal obligation or an executive or judicial order that prevents us from de-identifying your personal data.
    3. We take the appropriate technical and organisational measures to protect your personal data against unauthorised access or theft, as well as against accidental loss, forgery or destruction. Our employees or third-party processors only have access to your personal data, if this is necessary and they are submitted to strict confidence. On the other hand, you understand that safety and protection of your personal data are commitments that not always can be guaranteed.
  7. YOUR RIGHTS
    1. You have the right to ask access to your personal data that are processed by us. We reserve the right to charge administrative costs for multiple sequential requests that cause inconvenience, high costs or damage.
    2. You have the right to request a costless correction of your personal data that are not correct. A request for correction must contain an evidence of the inadequate or false nature of the data for which a correction is requested.
    3. You have the right to cancel your authorisation given previously for the processing of your data, in which case article 6.2 will be applied.
    4. You have the right to ask a removal of your personal data if they are no longer needed in the context of the objectives mentioned in article 3 or if you cancel your authorisation. Hereby, you must take into account that your request for removal will be balanced by us against:
      • our interests or those of a third party;
      • a legal obligation, or executive or judicial orders that can contradict such removal.
    5. You can also request to limit the processing of your personal data instead of removal, if and when (a) you contest the correctness of the data, (b) the processing of the data is illegal or (c) the data are no longer needed to reach the objectives mentioned in article 3, but you need these data to defend your position within the law.
    6. You have the right to oppose the processing of your personal data if you can prove that there are serious and justified reasons related to special circumstances, that justify such protest. If the processing qualifies for direct marketing, you have the right to object free of charge to such processing without justification.
    7. You have the right to request a structured, with common use and readable format of all your personal data that you have given us.
    8. If you want to submit a request to exercise one or more of the abovementioned rights, you can send an e-mail to privacy@herbavita.eu. Any such request must clearly mention the right you want to exercise and the reason therefor, if necessary. It must also be dated, signed and include a digital scanned copy of your valid identity card that proves your identity. If you use the contact form, we can ask for your signed confirmation and valid identity document.

      We shall acknowledge receipt of your request as soon as possible. If the request is valid, we will as soon as reasonably practicable examine your request and reply within thirty (30) days after receipt of the request.

      If you have a complaint concerning the processing of your personal data by us, you can always contact us by e-mail, as mentioned above.

      If our response is unsatisfactory, you have the opportunity of filing a complaint to the competent Data Protection Authority. In principle, this is the Belgian privacy commission. For more information, consult the website http://www.privacycommission.be